Complaints
How we Handle your complaints
You can make a complaint to our network Sesame. Please contact them on the details below:
• Write to: The Customer Relations Department, Sesame Limited, Fourth Floor, Jackson House, Sibson Road, Sale, M33 7RR.
• Email: CustomerRelations@sbg.co.uk
• Telephone: 0345 0456 800 “(Mon-Fri 9.00 am to 5.00 pm)”
The Financial Ombudsman Service
If, following investigation you are still not happy with the outcome you have a statutory right to refer your complaint to the Financial Ombudsman Service
It is a service free of charge to consumers and you may refer the matter to the Financial Ombudsman Service (FOS) within six months from the date that you received a final response to your complaint.
You can contact the service using the following details:
• Telephone 0800 023 4567
• Email: complaint.info@financial-ombudsman.org.uk
You can also visit their website and refer complaints to them online by visiting.
www.financial-ombudsman.org.uk
Let us know if you need any extra help or support.
We are committed to providing a complaints service that is accessible to all our customers.
If you will have any difficulties with any elements of the process that is outlined above, or if there are circumstances that might mean we need to change the way in which we handle your complaint then please let us know when you tell us about your complaint.
